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Problem Note 66656: Attempting to update retired products such as SAS® Customer Link Analytics Data Server at SAS® 9.4M7 (TS1M7) results in a Java exception

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After upgrading to SAS 9.4M7, you are given the option to upgrade your SAS data servers (PostgreSQL) to the latest version available from SAS. After you install the new binaries and run the upgrade script, an error might be returned for products that are currently considered retired.

For example, the SAS® Customer Link Analytics Data Server might return the following type of error when you attempt to upgrade it:

upgrade error message

Workaround

If you encounter this issue, you need to make changes to the SearchForPGInstances.groovy script located here: SASHOME/SASWebInfrastructurePlatformDataServer/9.4/scripts/upgrade/classes/SearchForPGInstances.groovy

Remove the following lines in the SearchForPGInstances.groovy script:

[twelveByte:'DMMONDSVRC', serverName:'Monitor and Dashboard Data Server'],
[twelveByte:'CLADBSVRC', serverName:'Customer Link Analytics Data Server']]

Then, add the following lines in the same location in the script file:

[twelveByte:'DMMONDSVRC', serverName:'Monitor and Dashboard Data Server']]
// [twelveByte:'CLADBSVRC', serverName:'Customer Link Analytics Data Server']]

The new lines do the following:

  • Comment out the line that contains CLADBSVRC.
  • Change the last two characters on the previous line from a single square bracket followed by a comma to a double square bracket.

These new lines skip the processing of the SAS Customer Link Analytics Data Server database and prevent the error from occurring. 

Note: The analysis part of the upgrade script works whether you make the change or not. It is only the actual upgrade that returns the error.

You can make the changes before running the upgrade script or after the error occurs, in which case you need to re-run the script after the changes are made.

Hot Fix

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Web Infrastructure Platform Data ServerMicrosoft® Windows® for x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows 8 Enterprise 32-bit9.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows 8 Enterprise x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows 8 Pro 32-bit9.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows 8 Pro x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows 8.1 Enterprise 32-bit9.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows 8.1 Enterprise x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows 8.1 Pro 32-bit9.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows 8.1 Pro x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows 109.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows Server 20089.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows Server 2008 R29.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows Server 2008 for x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows Server 2012 Datacenter9.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows Server 2012 R2 Datacenter9.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows Server 2012 R2 Std9.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows Server 2012 Std9.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows Server 20169.4_M79.4_M79.4 TS1M79.4 TS1M7
Microsoft Windows Server 20199.4_M79.4_M79.4 TS1M79.4 TS1M7
Windows 7 Enterprise 32 bit9.4_M79.4_M79.4 TS1M79.4 TS1M7
Windows 7 Enterprise x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Windows 7 Home Premium 32 bit9.4_M79.4_M79.4 TS1M79.4 TS1M7
Windows 7 Home Premium x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Windows 7 Professional 32 bit9.4_M79.4_M79.4 TS1M79.4 TS1M7
Windows 7 Professional x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Windows 7 Ultimate 32 bit9.4_M79.4_M79.4 TS1M79.4 TS1M7
Windows 7 Ultimate x649.4_M79.4_M79.4 TS1M79.4 TS1M7
64-bit Enabled AIX9.4_M79.4_M79.4 TS1M79.4 TS1M7
64-bit Enabled Solaris9.4_M79.4_M79.4 TS1M79.4 TS1M7
HP-UX IPF9.4_M79.4_M79.4 TS1M79.4 TS1M7
Linux for x649.4_M79.4_M79.4 TS1M79.4 TS1M7
Solaris for x649.4_M79.4_M79.4 TS1M79.4 TS1M7
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.